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Frequently Asked Questions

Dear Guest, on this page you'll find the answers on the most common questions we get from our valuable members.


Join UaDreams

Is it free to join UaDreams?

Yes, you can join UaDreams and create your own unique profile completely for FREE!

How to join UaDreams and create your profile

1. Go to the registration page.
2. Complete a very simple registration form on the right of the page.

Then your profile will be automatically created. You can start adding your photos and communicating with ladies.

You can also join UaDreams by clicking on "Join free" at the top of every page of the website.

My profile and personal data

Actions with photos in my profile

How to add a primary photo

1. Log in to the site.
2. Mouse over "My profile" menu and find "Photo & Video" section. Click on "My public photos" there.
3. Then you will see a page with your albums. In your Public album press the field "Upload from local disc". Choose a photo from your computer.
4. Mouse over the uploaded photo and in the menu appeared choose option "Make primary".

You can upload your first primary photo for FREE.

How to change my primary photo

1. Log in to the site.
2. Mouse over "My profile" menu and find "Photo & Video" section. Click on "My public photos" there.
3. You will see a page with your albums. Mouse over any photo uploaded to your Public album and in the menu appeared choose option "Make primary".

Changing your primary photo costs 1 photo credit.

How to upload photos to Public folder

All ladies can see your photos in Public folder.

1. Log in to the site.
2. Mouse over "My profile" menu and find "Photo & Video" section. Choose "My public photos" there.
3. Then you will be forwarded to a page where you find your albums. Choose the Public album and press a field "Upload from local disc". Choose photos from your computer.

Another way to upload photos to Public folder: Go to My profile section and click on the grey field on the right that shows how many percent your profile is completed. Click on the link "Photo album". After that you will see a page with your albums.

How to upload photos to Private folder

Only you have access to your photos in Private folder. You can send some of these photos to ladies during your personal correspondence.

1. Log in to the site.
2. Mouse over "My profile" menu and find "Photo & Video" section. Choose "Private folder" there.
3. Then you will be forwarded to a page where you find your albums. Choose the Private album and press a field "Upload from local disc". Choose photos from your computer.

Another way to upload photos to Private folder: Go to My profile section and click on the grey field on the right that shows how many percent your profile is completed. Click on the link "Photo album". After that you will see a page with your albums.
1 published photo costs 1 photo credit.

How to change orientation of a photo

You can change orientation of photos uploaded only to you Private album. Mouse over the photo and choose "Rotate" in the menu appeared. A pop up window will be opened. Here you can rotate the photo wth the help of arrows. Confirm your actions with clicking on "Save".

If I have problems with uploading photos

Please contact Support center

How to change my password

1. Log in to the site.
2. There are colored square boxes on the top of the main page of your profile. Click on the gray icon called "My profile"
3. There will be a pop-up window with a set of actions and namely "Change E-mail", "Change Password", "Edit profile" etc.
4. You need to choose the option "Change password". Type your old password, then the new one and retype the new password one more time.

I forgot my password. How do I reset it?

If you've forgotten your UaDreams password but you remember your email address, follow these steps to regain access to your account:

  1. Go to our Log In page.
  2. Click “Forgot password?”
  3. Enter the email address you use for UaDreams and click “Send instructions”.
  4. Find an e-mail we sent to you, open it and click the button “Change password”.
  5. A new window will appear, create a new password there and retype it there. Click “Change”.

How to change my e-mail

1. Log in to your account and go to "My profile" section. There you will see gray icon with a smiley face - click on it, please. The system will open a new pop-up window. The first line from above is "Change e-mail".
2. You should click on it, type a new E-mail address and confirm your decision by clicking "Change". Afterwards the system will propose you to confirm your new E-mail address.

How to confirm my e-mail

1. After registration on UaDreams or changing your e-mail adress please check your e-mail. There you will find an e-mail from UaDreams containing a confirmation code.
2. Log in to your account and go to "My profile" section. On the top of the page you will see a message named: "Confirm your e-mail!"
3. Enter the code in the text field on this page and click on the green button "Confirm".

How to confirm my cellphone number

1. Log in to your account and go to "My profile" section. In the left upper side of the page you will find a link "Notifications center", please click on it. Another way to get to the Notifications center is to open a menu "My profile" and click on the link "Notifications center" there.
2. In the section "How do I get notifications" enter your phone number in international format. Besides type the characters you see in the picture.
3. Click on the green button called "Send confirmation code".
4. Check, if you have received a text message on your cellphone with a confirmation code.
5. Return to your profile on the site and enter the code you receive in the text field there. Click on the button "Confirm".


About Ukrainian ladies from UaDreams

Are all these women real?

Yes, all the women on are real and actively trying to find a foreign partner for marriage or a long-term relationship. Our employees stay informed about each lady's current situation in her romantic life so we only list the girls who are searching for a partner.

How do your ladies receive letters from men?
When you write a letter to your lady we translate it and invite your lady to pick it up in our office. The lady writes her answer and we translate it and send it to you. In the case of the refusal in the correspondence with you, our agency will not charge you and return your an e-mail credit.

Do your ladies have to pay for your services?

No. All services for our ladies are for FREE.

How do personalities of Ukrainian and Western women differ?

Ukrainian and Western women have both common and different personality traits. For example, they love shopping and chatting like all women in the world do. The main difference between them is that Ukrainian women are much more domestic and housewifely than Western ladies are. Ukrainian women don't put career on the first place in their life. Family is the most important thing for them. They are partners, not competitors.

Ukrainian women are well groomed, stylish, educated and intelligent. They take good care about their look. They do sports and don't eat much junk food. They make much effort to be healthy and shining.

What do Ukrainian women think about interracial marriages?

There isn't any prejudice towards interracial dating. They don't condemn somebody else's marriage to a person of a different race. There are many foreign students of different races in Ukraine and many ladies get married with them and have children.

Why do the ladies on our site prefer foreign men

First of all we want to assure you that the majority of Ukrainian women looking for foreign men are NOT desperate just to find foreign husbands or immigrate from Ukraine. Those women are usually well educated, attractive and smart. It would be mistaken to think that they are after the Green Card or passports. They seek compatible partners. The point is that women in Ukraine want to have family and children, and this is the main reason pushing them to seek husbands elsewhere, since in Ukraine there is officially only 87 males for 100 females.

Do I have chances with a much younger lady?

This is where Eastern European women differ from other European and American women — the age of the partner they prefer. Family is very important to them. They typically marry men who are years older than them. They look for stability and someone who will be a good father and can provide for a family. Many ladies will marry guys much older than themselves.

Communication services

How to add a lady to my Favourites list

1. Log in to the site
2. Go to the Gallery of ladies
3. Find the lady you wish to add to your favorite list
3. Press on the grey star in the upper right corner of her photo to add the lady to the list of your favorites.

How to send a wink to a lady

To send a Wink to the lady you simply need to find her profile in the Gallery of ladies. On the right you will find an option "Winks and fun" – click this icon. You will see emoticons with different expressions. Choose the one you find most appropriate and click it – the Wink is sent to the lady. You can send only ONE Wink to one lady.

How to communicate through letters

How to write the first letter

1. Login to the site.
2. Go to the Gallery of ladies to see our beautiful ladies.
3. Choose the lady(s) you are interested in and press "Send E-mail".

Once a day you can write one free first letter to a lady or reply to her letter for free. To write more letters to any lady anytime you will have to purchase E-mail credits.

Letters that you write to a lady are received by our office. Then our employees contact the lady and invites her to accept your letter. The lady is encouraged to respond within a reasonable time, usually in 1-3 days.

When can I send a free letter?

You can write ONE free letter PER DAY to any lady from our gallery, if it is your first letter to this lady or your first reply on her letter. But make sure you have e-mail address and cellphone number confirmed, there is at least one picture in your profile and all necessary information in profile is specified. Otherwise this option will be limited.

Please be aware that if you've chatted with the lady before writing her a letter, you won't be able to write the first letter for free.

Can I share some adult content with my lady?

Here at UaDreams, we believe that since this is a marriage agency, everyone should be entitled to their free speech. It helps both men and women to learn more of each other and to get closer. However, you cannot post any content that can offend your lady. It is not acceptable to post any adult content, i.e. pornographic or explicit images, videos or other media, drug or sexually descriptive posts or dialog, profane language, drug related images, videos or other media, extreme violence or any other form of content. UaDreams reserves the right to refuse photo and video services to anyone and up to closing their account.

How to decorate a letter

Write your letter to the end and click on "Send letter". Then you will see a pop up window with an offer to decorate your letter.

You can choose any background you like among our patterns. Besides you will find a lot of additional elements like flowers, hearts etc. or images associated with various holidays there. Or make it easy: just choose a ready combination of a background and a small image. A half of an e-mail credit is needed to decorate one letter.

How to edit letter after it's sent

Go to the "Sent mail" section. In the list of letters you will find a blue link "Edit" on the right of your letter title. Click it and you will be able to change, add or delete the contents. The credit won’t be taken from you again.

How to cancel a sent letter

Go to the "Sent mails" section. If the lady didn't read your letter yet, you would find a link "Cancel" on the right of your letter title in the list of letters. Click it and your letter will be irretrievably deleted. An e-mail credit will be returned to your account.

If the lady read your letter, you would see a link "Delete" on the right of your letter title in the list of letters. Click it and your letter will be deleted. No e-mail credit will be returned to your account.

How to decline a lady's letter for free

If don’t want to answer the lady but you also don’t want to be rude you can send her free refuse letter.

1. Login to the site
2. Go to your mailbox
3. Find the field "Reply"
4. Press on the "Reject E-mail" link in the top right corner of the text field
5. sellect the answer you find the most appropriate
6. Press "Reject mail".

This service is free of charge. You won’t need email credit for it.

How to send a text message

Go to your Mailbox and click on Compose lettter / SMS. Then choose a lady whom you want to write to and press on the worksheet "SMS». After your text is written, click on "Send SMS».

We will translate and deliver your SMS within office opening hours (most of the offices are opened from 10 a.m. till 6 p.m. Ukraine time, except Sundays and public holidays) to your lady’s cell phone.

How to use video chat

What is a video chat service?

Video chat is the best way to get a sight of your lady in real life. During the chat you both can see each other through your webcams. In the meantime you type your words in the chat window.

Online video chat conversations allow to keep up relationships with the beloved people and satisfy desires to see the loved ones on a more frequent than possible basis. It'll take you to the next stage of your relationship when you can get to know each other better. Find manual for video chat here.


Video chat runs in all platforms

As the video chat is written using HTML5, our app works on new devices as they hit the market. It runs on all phones as well as all browsers (provided they all support HTML5): iOS, Android, Windows Phone, BlackBerry, Symbian, Bada etc.

How to use UaDreams video chat application on Android device

With Video Chat App for Android you can:
exchange text messages with the lady;
see each other through the web cam.

1. Go to Google Play Shop
2. Install the application on your Android device.
3. Open the application, enter your login and password and click on "Sign in"
4. Choose a camera, internet speed and check how ladies will see you. Then click on "Ok, let's go!"
5. After that you will see a list of ladies who are online for chat. Choose a lady you would like to chat with by clicking on her photo.
6. Wait a moment until the lady accepts the chat and enjoy live communication!
7. If you don't want to wait, you can return to the ladies list and choose another lady. How many chat minutes you have, you can see in the upper left corner of the chat window, while you are chatting.
8. If you want to leave the chat room, click on the cross icon in the upper left corner of the chat window.
Chat with your ladies everytime and everywhere! UaDreams Video Chat Application for your Android phone or tablet is super easy to use.

How to use QR codes on your Android Device

With the help of the QR code placed on the Video chat page you can easily download the UaDreams Video Chat App from Google Play. Simply point your camera at the QR code and it will automatically take you to the QR code’s destination. It will save you from typing out that lengthy address in your mobile browser.
There are many applications in the Google Play that read QR codes, but the one that we recommend is Google Goggles.

How to send and receive photo, audio and video

How to send a photo, a song or a video to a lady

1. Go to "My Profile" section, Photo & Video / Send to ladies
2. Choose a lady whom you want to send files to
3. Upload any files you wish to send to your lady on the same page
4. Decide, if you want just to send the files to your lady or to attach them to an e-mail and press the corresponding button.

How to receive a photo, a song or a video from a lady

If a lady attaches her photo, video or a song to her letter, just open the letter and click on the attachment. You will see a button "Accept" on the right, press it and if you have enough credits, the file will be accepted. If no, upgrade your credits from the same page and accept the attachments later.

How to receive a custom video from a lady

Go to the Service page and buy a custom video there. After that please inform our support center about your lady's ID number and send us your list of questions. When we receive this list, we will invite the lady to the branch office, ask her your questions and film her replies.

A ready personalized streaming video will be placed into your profile in section From ladies for your private viewing.

How to turn off Autoplay video in lady's profile

There is a switch at the right corner of the free video in lady's profile. When it is green, it means that autoplay video is turned off. Click on the switch, it will become grey and autoplay will be turned off.

How to send a gift to a lady

Visit our Gift shop: all gifts here are divided by categories, so it will be very easy for you to find flowers, sweets, perfumes or anything else. Besides you can see a category devoted to a particular holiday, if this holiday comes soon.

If you want to send some special gift(s) that we dont have in our Gifts Shop to a lady, we will offer you to order a Personal Package.

First meeting with your lady

Can a woman visit me first instead of me going to Ukraine?

No. First meeting is to be held in one of our offices in the Ukraine. We follow antiscam program and dont allow our members to exchange personal information (emails, addresses, tel. numbers) before a personal meeting. We do it for the security of both parties concerned. Besides, if you haven't met your lady before it would be impossible for her to get a Visitors or Fiance Visa to your country.

How can I bring my Ukrainian bride home?

To bring your bride home first of all you have to meet her in Ukraine. If you decide to get married here then you will have to apply for a Spouse Visa. If you plan to get married in your country then you'll have to apply for a Fiance Visa to bring your lady home.

Do I need a visa to travel to Ukraine?

Ukraine allows foreign nationals from some countries to visit for a maximum period of 90 days without the need to apply for a visa. This concession is extended to citizens of USA, Canada, Japan, EU nations, Switzerland, Liechtenstein, Andorra, Vatican, Iceland, Monaco, Norway, San Marino, Mongolia, Lithuania and the countries of the Commonwealth of Independent States (except Turkmenistan). If you are not from one of the above mentioned countries youll need a visa to travel to Ukraine. See more information at our Ukrainian Embassies

Credits & payments

How to pay for services?

1. Mouse upon "My Profile" menu and click on "Upgrade" link, you will be redirected to "Communication services" page.
2. Or go to Communication services page directly.
3. sellect the services you want to buy and click on "Add to cart", then the credits will be added to your shopping list. If you click on "Buy now'" link you will be automatically redirected to the "Shop basket".
4. Follow the instructions in the "Shop basket" to complete your order.

How to pay for gifts?

1. Enter the Gift shop and sellect gifs from any category in the top navigation menu.
2. Click on "Add to cart" or "Buy now". Then go to "Shop basket" to view your order.
3. When you are at the "Shop basket", sellect the Lady and click on 'Checkout'. Follow the instructions to complete your order.

What is an e-mail credit?

E-mal credit is a relative payment unit on UaDreams that can be used for writing letters, decorating them and sending text messages to ladies. The more credits you purchase, the cheaper it is for you.

If you write to a lady and she refuses you the correspondence, our agency will not charge you and return your an e-mail credit.

What is a photo / audio credit?

Photo credits are used for actions both with photos and audios. 1 photo credit is equal to 1 photo sent or accepted; or 1 audio file that you send to a lady or accept from a lady.

What is a video credit?

With the help of our video credits you are able to send your lady some video files and share some moments of your life with her.

How to exchange credits by myself

Open the menu My profile and in the left bottom corner you will find a link "Exchange". Click on it and in the pop up window appeared you will see possible variants of exchanging the credits you have. Click on the variant you like the most. You can buy credits from here as well.

Why can't I find PayPal

We do not accept PayPal.

PayPal occasionally have IPN (instant payment notification) delay issues which can effect verification of payment and crediting services to profile. When operating with online payments and service crediting, you expect a payment solution to be 100% reliable and free from interuption at all times.

Another reason is because they are a third party processor and once you process an order with them, we are then locked in at their mercy and if the account is ever frozen or closed we may lose all the information about purchases, amounts and dates. Its just not the kind of risk we can take with our members.

UaDreams offers a reliable mechanism that allows you to pay using a credit or debit card immediately after you add services to your Shopping Cart. The payment processors we use are fast, safe, trusted and secured from any fraudulent activity.




Support questions

Support: Good evening, Stanley!
How can I help?
You: Goodmorning, Where to look meet russan girls
Support: Please: meet russan girls
Happy to help

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